The National Housing Trust (NHT) was selected as the Best Customer Service Entity in the Public Sector for 2010-2011, as plans for the NHT Foundation to help vulnerable groups get underway as part of the NHT’s 35th anniversary gifts to the nation.
THANK YOU JAMAICA FOR VOTING NHT NO.1
The National Housing Trust is honoured to be the recipient of the Prime Minister’s Trophy for the Best Customer Service Entity for 2010-11. The award was presented on May 25 at the 5th biennial staging of the Public Sector Customer Service Awards Ceremony at the Wyndham Kingston Hotel.
The NHT was selected from a group of 150 entities which participated in the Public Sector Customer Service Competition between June and December 2010. Selection was based on nominations from the public and after a review by the judges of the Trust’s customer service initiatives.
Dominance of individual awards
NHT dominated the individual awards categories. Compliance Officer, Dennis Simpson captured the main individual award and was named the Best Customer Service Officer, and Customer Care Manager, Donnetta Russell received one of four special individual awards for “Demonstration of Exceptional Commitment to Excellence in Service Delivery”. NHT also copped the “Honourable Mentions”, with four of its Customer Service Representatives recognized for High Quality Customer Service.
The NHT salutes its staff whose commitment to quality service has made this award possible. Further, the Trust thanks its valued contributors for actively participating in the customer feedback process thereby enabling the NHT to improve its product and service offering.
For more information about this story, go to the NHT website at this link: http://www.nht.gov.jm/media-room/news/nht-best-public-sector-customer-service-entity
NHT FOUNDATION TO HELP VULNERABLE GROUPS
Other good news came on Tuesday, May 10, when the NHT announced, through its Portfolio Minister, The Hon. Bruce Golding, that as its 35th anniversary gift to the nation, the Trust will establish a Foundation to fund projects of value to the wider community. Following is more information on this NHT initiative.
Objectives:
The Foundation, to be established in 2011, will fund programmes to:
· improve the physical condition of golden age homes and infirmaries and provide training for staff in these institutions
· improve children’s homes and provide equipment, training and support services
· improve the living quarters for personnel at police stations,
· and assist outstanding Jamaicans who have represented their country internationally but who are now faced with challenges in their later years.
Regular contributors to benefit as usual
The Foundation will receive a start-up grant of $600 million, representing approximately 50 % of refundable NHT contributions that are unclaimed for over 10 years. In subsequent years additional funds will be granted to the foundation as more unclaimed contributions are aged beyond 10 years. Managing Director of the NHT, Mrs A. Cecile Watson has stated that the establishment of an NHT Foundation to fund a range of projects beneficial to the nation, will not adversely affect the organization’s normal housing development and loans programmes.
For more information about this story, go to the NHT website at the following links:
http://www.nht.gov.jm/media-room/press-releases/nht-foundation-help-vulnerable-groups
http://www.nht.gov.jm/sites/default/files/NHT_Foundation_fact_sheet.pdf
CALL CENTRE NOW OFFERING LIVE HELP VIA THE NHT WEBSITE
The NHT now offers a Live Help Support system which takes the format of a web chat with its team of Customer Care agents. Live support can be accessed via the NHT corporate website during office opening hours by users locally as well as those overseas.
For more information about this and other NHT activities and programmes, visit our website at www.nht.gov.jm
